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about shipping cost
About shipping method
- Shipping company: Sagawa Express
- We will ship within 1-2 days after receiving your order (paid) (excluding weekends and holidays).
- We will inform you of the slip number by e-mail once it is shipped.
- After shipping, it will be delivered within about 5-7 business days (excluding weekends and holidays).
- Please contact Sagawa Express for luggage status. Since the parcel will be shipped from China, it can be traced by Sagawa Express after arrival in Japan and completion of customs clearance. http://www.sagawa-exp.co.jp/
*Delivery may be different from the above without prior notice.
*The delivery date may be exceeded if the weather, traffic conditions, or holidays occur.
*If the recipient returns the parcel due to a long absence or the phone is not connected, etc., please contact EMAIL: huijupinpai@gmail or chat on the website as soon as possible. Redelivery will not be possible if the carrier does not contact you within the storage time.
*If the parcel is rejected due to the customer's convenience, a return shipping fee and handling charge of 1000 yen will be charged. Please note.
About product return/exchange
Although we pay close attention to the management and shipping of products, in the unlikely event of "defective products (damage, stain, etc.)", "product difference", "quantity difference", we will replace or return it at our shipping cost. I will correspond. In that case , please contact us within 14 days after receiving the item or contact us at huijupinpai@gmail. We will get back to you within 3 days ( excluding weekends and holidays) . When there are many inquiries before and after the campaign, it may be late to reply.
* Defective items are only available if they are damaged at the time of delivery. Please note that we do not accept any damage after wearing.
Is it possible to return or refund if it is convenient for the customer?
Returns and refunds are possible. Please submit a return application within 14 days after the item arrives. We regret to say that we do not accept orders over 14 days. However, in case of customer's convenience, the customer will be responsible for the return shipping fee. (If you send it back as freight collect, the amount less shipping fee will be refunded.) If you order multiple items and want to return one of them, the refund amount is only that item.
The customer will normally be charged a single shipping fee (including returned goods), but in the case of a return or exchange due to the customer's convenience (size difference, order error, image difference, etc.), the customer will be responsible for the shipping cost. .. Please note that we will be responsible for any return, re-shipping and refund fees.
Refund method for returned goods
<For customers who pay by card>
Refund procedures will be required once the canceled/returned item arrives at us. If the credit card company cancels over the deadline, it will be refunded the next month or the next two months. For details, please contact each card company.
<For customers who pay by bank transfer or convenience store>
After the canceled/returned item arrives at our company, refund is basically only in the form of PAYPAL or SLOLI gift card. Please note that refunds cannot be made by cash or bank transfer. In case of returned goods, it will be refunded within 7 days after work confirmation after confirming the returned products. In the case of returned goods for the convenience of the customer, the customer will bear the transfer fee for the refund.
For more information, we will contact you to return the product, and then we will inform you.
In principle, we do not accept exchanges for the convenience of our customers. Thank you for your understanding.
Please note that we cannot accept exchanges or returns in the following cases.
- 14 days or more from the date of product arrival
- Products that have been opened and used, or that have been used
- If perfume, cigarettes, or other odors are attached due to try-on, or if the product is damaged such as scratches, dirt, frayed threads, or deformation
- Items that have been cleaned, washed, or modified such as hem repair
- Products without tags or accessories
- Auction products, products for sale
- Due to hygiene issues, we cannot accept returns or exchanges of products that come into direct contact with the skin, such as antwear and stock.
- Due to customer circumstances, such as the image being different from the photograph or the color being different
- If you have not contacted us in advance
Cancellation is possible before shipping, and we do not accept cancellation requests after shipping.
Since we are shipping in large quantities, there is a slight difference between the actual shipment time of the package and the time of the shipping mail automatically sent to the customer. The actual shipping time will be based on this shipping record. If you wish to cancel or change your order, please contact us as soon as possible.
SLOLI will contact you by e-mail in the unlikely event that the ordered items are out of stock due to instability of the stock quantity due to the circumstances such as the campaign period, cancellations and product changes .
Customers who have selected convenience store payment or bank transfer to secure product inventory upon completion of payment may not be able to secure inventory on the system if payment is not completed after ordering, so the product may be sold out. I will. Thank you for your understanding.
Notes on returns
When returning the product, please send the box and accessories that were delivered with the product together. When returning the product, please use a courier, etc., and be sure to keep a copy of the invoice. If there is no proof of shipment, we will not be responsible for problems such as loss or misdelivery during shipping. In addition, we cannot accept returns in the following cases. Please note.
- If the item did not arrive due to a delivery problem
- If the item is damaged due to a delivery problem
- If the product or accessories are missing